The Riviera Maya is an amazing destination that has blown up during the last 20 years.
The area encompasses the towns of Puerto Morelos, Playa Del Carmen, Puerto Aventuras, Akumal, Tulum, and Sian Ka’an Reserve.
Our yachts are located in Puerto Aventuras Marina!
We are going to talk a little about the zone and other FAQ’s here. Also Check out our Additional Questions and Answers Regarding Boating and The Riviera Maya.
Click HERE
Transportation can be booked thru us for your boat tour.
General Rates
Playa Del Carmen
Van up to 12 passengers, from $165 USD roundtrip
Sprinter Van up to 16 passengers, from $200 USD roundtrip
Tulum
Van up to 12 passengers from $190 USD roundtrip
Sprinter Van up to 16 passengers from $265 USD roundtrip
* Sian Ka’an: $100 USD extra
YACHTS list B
ALL OTHER YACHTS CANCUN AND PUERTO AVENTURAS
Cancellations
Weather conditions such as rain, wind or cloudy, are not a reason or justification for cancellation from the trip.
Cancellations due to weather are the sole decision of the captain, and the customer will be notify via email or phone before the tour begins.
If the cancellation is due to risky weather conditions and cannot reschedule for another date, full refund will be made to the customer.
Not causing cancellation or refund:
The weather: if it starts to rain, if it gets cloudy, if it is hot or cold, if there are lightning, if there is too much wind and waves, you cannot do the snorkeling activity.
The weather in the Caribbean changes a lot.
Even if they observe the weather forecast and indicate cloudy day, with winds, or rain, don’t worry!
The reasons are as follows:
Refund policy for customer cancellation
If the cancellation is more than 30 days prior to the experience, 80% will be refunded. If the cancellation is between 15 and 30 days prior to the experience, 50% will be refunded. If the cancellation is less than 15 days prior to the experience, there will be no refund.
If the client does not show up on the day of travel, we will charge 100% of the tour and there will be no refund or changes.
If the client is late at the indicated check-in and boarding time, the lost time will not be will not replace or be refunded. The tour starts on time and ends on time. In case the client wishes to reschedule the activity, they may reschedule or change the date up to 12 hours before the tour with a 30% penalty plus the price update.
Any violation of these points can be cancellation of the trip without the right to any type of refund:
Any change in dates, destination or yacht type from is considered a cancellation. If any scheduled payment by client has not been received by the payment due date, we reserve the right to cancel the charter and retain all deposits and fees paid to date.
Changes or Modifications to your booking: If you need to change by adding or reducing people on your tour we require 3 days advance notice, to remove them from the tour and or to add them to the food and beverage order. Less than 3 days we cannot add or detract from your booking.
PAYMENTS:
* At Check In we accept cash, cash app and credit cards (Visa and MasterCard. AMEX). If you pay the balance by credit card, please note that a commission for a bank transaction
of 5% will be added.
PRICE CHANGES: Our prices on unbooked items such as extra people, transportation, food upgrades and even boats will change. We will be happy to requote any items not booked in your original booking at the current rate. We will not hold any rate except by express written agreement with our sales manager.
ILLNESS OR INQUIRY:
Client accepts full personal liability for any accident, illness, or inquiry sustained to him/her or any member of the group. releasing Riviera Maya Catamarans from any liability.
TERMINATION OF TOUR:
Our boats do not allow, hookah’s or any open flame smoking instruments. We do not allow any illegal substances to be consumed, smoked, or ingested while on board. If you disregard any of these policies you forfeit the tour and any refund and will be returned to the dock.
Violence. We have a 100% no violence policy This includes verbal threats of violence or harm. The safety of our captain, crew, and clients are 100% the most important policy to us. If anyone breaks the policy of violence on board our vessels we will immediately terminate the tour without notification or consultation and we will return to port where such actions may result in contacting the legal authorities.
WEATHER :
In case of bad weather, you will be advised by our staff in advance of your tour.
We are in the tropics, so the weather patterns can change and are very isolated.
It is common to rain in one town and not the next.
It is common to have rain pass thru in 20 minutes.
It is also common to see a rain cloud on the ocean and have no other area be rainy.
In the case of cloudy weather and / or light rain there is no reason for cancellation, all cancellations of tours are only decided by our captains and the port captain of the marina. The client agrees to these cancelation terms.
in some cases your tour may be canceled by the port or captain due to high winds, rough seas or heavy rain, in this case you may change the date or cancel the tour without penalty.
Our Port Captain is the first official authority to make a weather call on safety. Our Captain is who commands on the vessels and also make make a weather call. You will be notified as soon as we are made aware of the cancelation.
We highly suggest travel insurance. We do not currently offer it, but in most occasions where you cannot travel, they will pay you back your deposit or your payment in full, if you are unable to make your trip.
Is it a special occasion?
We offer celebration package upgrades.
Custom cakes, champagne, sparkling wine, banner, and or balloons. Just ask!
We have two ways you can book your boat.
1) The first and most common way is we create a booking form and send you over a deposit link.
2) We take your payment over the phone.
Final Tour Balances are paid on site at the dock.
The final payment can be paid in USD, Cash App at no extra fee
We accept credit card plus 5%
We do not allow count changes with less than 3 days notice, due to staffing, catering and logistics. Dock fee will be adjusted at the dock only to match the amount of people boarding.
Tip is not included in your booking. The standard tip is a minimum of 10% of the boat for the boat crew. 15% to 20% if the service is good or excellent.
Vans and Transportation: This is a 3rd party service. Tips are not shared with the boat crew. Please tip separately.
Children of all ages are allowed on our boats.
PLEASE let us know the ages of the children to allow for us to make sure we have life vests.
Infants and Toddlers : We do not have infant life vests as their sizes vary so much. Please bring your own if your children are under the age of 4-5 years old.
Please bring towels if you’re boarding the 40ft. Sea Ray. Otherwise, all other yachts include towels.
Most vessels do not allow clients to bring alcohol aboard. Please ask in advance to bring alcohol.
Food: You may bring chips or other closed bag snacks. We do not allow restaurant food or outside catered food aboard our vessels as we cannot control the quality of the food.
No open flame is allowed aboard. No illegal substances are allowed aboard.
Failure to abide by these rules will result in termination of the tour with no refund.
We must have your final count 3 days prior to the tour to coordinate all the logistics involved: food, staff, alcohol, transportation.
We will modify our federal dock fee to match those that board.
We cannot add or discount people from your final bill onsite.
If you have additional people please contact us immediately.
If you attempt to bring extra people to the boat, we reserve the right to not allow them to board the vessel.
We will ask numerous times if you have food allergies or dietary restrictions.
On our boats we will modify the existing menu to make vegan, or vegetarian appropriate options. If your guests want special or additional food this can be provided at an additional cost.
Please do not be shy about telling us your dietary needs. We welcome all groups
In the case of Kosher needs, some of our vessels can provide Kosher food at an additional cost.