* Our policies vary to respect the individual boat owners we work with. See your specific policy hit to Tabs. We do our best to work with boat owners and clients to help create fair and safe cancellations, and tour termination policies, by paying your deposit you accept all terms, and cancelations of our charters.
COVID NOTICE
At The Riviera Maya Yacht Rentals we understand that the current situation regarding COVID-19 can cause unexpected changes to your travel plans.
Therefore we offer a 100% refund for cancellations due to COVID-19, as long as it is duly justified.
Justification must be made by a certified laboratory test where the holder, or any of the persons traveling (registered at the time of booking) send valid proof, which will be subject to verification.
Notification must be received at least 24 hours prior to the experience.
The certified laboratory test indicating a positive result must be in the name of the person who made the reservation. If there are other passengers who are still able to take the experience, no refund will apply.
Changes and/or cancellations by airlines due to COVID-19 must be notified and justified at least 24 hours before departure.
PUERTO AVENTURAS MARINA
YACHTS LIST A
25ft Tarzan, 38ft El Gringo, 40ft Sea Ray Yacht 42ft Consentida, 42ft Azimut
* If you do not see your yacht listed here Click the next TAB
Changes or Modifications to your booking: If you need to change by adding or reducing people on your tour we require 5 days advance notice, to remove them from the tour and or to add them to the food and beverage order. Less than 3 days we cannot and will not add or detract from your booking.
* REFUNDS
The following restrictions apply for cancellations made by you as a client.
– Up to 14 days before charter, 10% penalty on the total tour value.
– Less than 14 days prior to charter, deposit is now non-refundable.
* WEATHER
In case of bad weather, you will be advised by our staff in advance of your tour regarding the weather.
In some cases your tour may be canceled by the port or captain due to high winds, rough seas or heavy rain. If this happens you may change the date or cancel the tour without penalty.
Our Port Captain is the first official authority to make a weather call on safety. Our Captain is who commands on the vessels and also make make a weather call.
In the case of cloudy weather and / or light rain there is no reason for cancellation, the tropics has variable weather patterns, it may rain next to you and not on you, or it may rain for two hours and then pass thru. and all cancellations of tours are only decided by our captains and the port caption of the marina. The client agrees to these cancelation terms.
PAYMENTS:
* At Check In we accept cash, cash app and credit cards (Visa and MasterCard. AMEX). If you pay
the balance by credit card, please note that a commission for a bank transaction
of 5% will be added.
PRICE CHANGES: Our prices on unbooked items such as extra people, transportation, food upgrades and even boats will change. We will be happy to requote any items not booked in your original booking at the current rate. We will not hold any rate except by express written agreement with our sales manager.
ILLNESS OR INQUIRY:
Client accepts full personal liability for any accident, illness, or inquiry sustained to him/her or any member of the group. releasing Riviera Maya Catamarans from any liability.
TERMINATION OF TOUR:
Our boats do not allow, hookahs or any open flame smoking instruments. We do not allow any illegal substances to be consumed, smoked, or ingested while on board. If you disregard any of these policies you forfeit the tour and any refund and will be returned to the dock.
Violence. We have a 100% no violence policy This includes verbal threats of violence or harm. The safety of our captain, crew, and clients are 100% the most important policy to us. If anyone breaks the policy of violence on board our vessels we will immediately terminate the tour without notification or consultation and we will return to port where such actions may result in contacting the legal authorities.
YACHTS list B
40ft Van Dutch, 38ft Four Winns, 43ft Yacht, 56ft Belle,
Before boarding, a credit card block of $300 will be made as a deposit of security and will be unlocked via system at the end of the trip.
Such blocking will only be charged for damages to the boat or its accessories derived from the misuse or negligence of any of the passengers.
Cancellations
Weather conditions such as rain, wind or cloudy, are not a reason or justification for cancellation from the trip.
Cancellations due to weather are the sole decision of the captain, and the customer will be notify via email or phone before the tour begins.
If the cancellation is due to risky weather conditions and cannot reschedule for another date, full refund will be made to the customer.
Not causing cancellation or refund:
The weather: if it starts to rain, if it gets cloudy, if it is hot or cold, if there are lightning, if there is too much wind and waves, you cannot do the snorkeling activity.
The weather in the Caribbean changes a lot.
Even if they observe the weather forecast and indicate cloudy day, with winds, or rain, don’t worry!
The reasons are as follows:
Refund policy for customer cancellation
If the cancellation is more than 30 days prior to the experience, 80% will be refunded. If the cancellation is between 15 and 30 days prior to the experience, 50% will be refunded. If the cancellation is less than 15 days prior to the experience, there will be no refund.
If the client does not show up on the day of travel, we will charge 100% of the tour and there will be no refund or changes.
If the client is late at the indicated check-in and boarding time, the lost time will not be will not replace or be refunded. The tour starts on time and ends on time. In case the client wishes to reschedule the activity, they may reschedule or change the date up to 12 hours before the tour with a 30% penalty plus the price update.
Any violation of these points can be cancellation of the trip without the right to any type of refund:
Any change in dates, destination or yacht type from is considered a cancellation. If any scheduled payment by client has not been received by the payment due date, we reserve the right to cancel the charter and retain all deposits and fees paid to date.
Changes or Modifications to your booking: If you need to change by adding or reducing people on your tour we require 3 days advance notice, to remove them from the tour and or to add them to the food and beverage order. Less than 3 days we cannot add or detract from your booking.
PAYMENTS:
* At Check In we accept cash, cash app and credit cards (Visa and MasterCard. AMEX). If you pay
the balance by credit card, please note that a commission for a bank transaction
of 5% will be added.
PRICE CHANGES: Our prices on unbooked items such as extra people, transportation, food upgrades and even boats will change. We will be happy to requote any items not booked in your original booking at the current rate. We will not hold any rate except by express written agreement with our sales manager.
ILLNESS OR INQUIRY:
Client accepts full personal liability for any accident, illness, or inquiry sustained to him/her or any member of the group. releasing Riviera Maya Catamarans from any liability.
TERMINATION OF TOUR:
Our boats do not allow, hookah’s or any open flame smoking instruments. We do not allow any illegal substances to be consumed, smoked, or ingested while on board. If you disregard any of these policies you forfeit the tour and any refund and will be returned to the dock.
Violence. We have a 100% no violence policy This includes verbal threats of violence or harm. The safety of our captain, crew, and clients are 100% the most important policy to us. If anyone breaks the policy of violence on board our vessels we will immediately terminate the tour without notification or consultation and we will return to port where such actions may result in contacting the legal authorities.
